Optimize Sales Teams Performance Through Exchange Reporting Software

Bodek and Rhodes is one of the nation’s leading wholesalers of imprintable apparel and accessories. A family-owned business headquartered in Philadelphia, PA, Bodek and Rhodes offers an impressive 37 different brands of apparel to their network of screen printers, embroiderers, promotional products and uniform companies.

Traditionally, Bodek and Rhodes’s management used inbound and outbound call volume as a means of measuring the performance and productivity of their sales teams. Recently, several members of their sales teams approached Sam Gerber, the Vice President of Business Development, with the fact that they spend a majority of their time and effort communicating with clients via email. Armed with this newly-found knowledge, the network administrator for Bodek and Rhodes, Barbara Campbell, decided to search for a solution that would capture key email statistics and monitor the sales teams’ performance and productivity.

Most of the products the IT team initially came across did not match the company’s needs—they were either too complex or too expensive. When Bodek and Rhodes found Mailscape® they knew it was a perfect match. Their IT team utilized Mailscape®’s detailed message traffic reports to optimize their sales teams’ performance.

Mailscape® is a unique and innovative systems management tool that combines all the key elements of Exchange monitoring, administration and reporting in a single solution. Mailscape®’s sleek dashboard now provides Bodek and Rhodes with vital information about each server’s current state and growth rate to facilitate proactive Exchange management.

Right away, Mailscape® provided management with customizable reports which could generate email statistics showing monthly, weekly, or daily data for an individual, a department or the entire company.
The VP of Business Development was impressed with Mailscape®’s simplicity. Gerber states: “What’s nice about this tool is that it’s simple enough that management can use it just as easily as the IT team can. It also helped disseminate information across all levels of our company. With MaiIscape®, our sales team is now much more efficient and productive with their email communications.”

Mailscape’s sleek one-look dashboard enables you to monitor your Exchange environment’s vital components with a quick glance at a single screen.

At the same time, Mailscape’s advanced email reporting provides both the real-time data and historical trending you need to optimize system performance and to plan for the future.

If you are considering an email management or monitoring solution, please contact us to learn more about MailScape.

http://www.flexnet.com/Exchange_Management_and_Monitoring/Exchange_Management.htm

Why implement an email monitoring and reporting solution?

There is a lot of buzz in the marketplace lately around email monitoring and reporting, and there are a lot of tools which provide significant reporting and monitoring capabilities. However, they come with a significant price tag, a 200 page installation manual and take a significant amount of time to configure via costly professional services.

So when you are looking for an email monitoring and reporting utility, here are a few things you should consider:

· Does the product combine key elements of reporting, monitoring, and administration in a single solution?
· Some products require days of professional services to install. Is the product easy to install?
· Some products have configuration manuals hundreds of pages long. Is the product easy to configure to your specific thresholds?
· Some products require hours of training and/or a dedicated administrator. Is the product easy and intuitive to use?
· Some products place unwanted loads on server performance. Does the product monitor itself so you can measure & control its impact on Exchange or Lotus Domino environment?
· Some products place unwanted loads on network performance. Is the product architected to be ‘light’ on network traffic?
· Does the product present data in a clear, easy-to-understand visual dashboard format?
· Does the product enable you to share data easily with key stakeholders (senior management, help desk staff, etc)?
· Does the product alert you to issues using real-time data?
· In addition to alerting you to issues, does the product also help you to plan a course of action?
· Does the product provide data to help you plan proactive management tasks to prevent issues from happening?
· Your environment is unique; is the vendor willing to consider custom feature requests?
· Email is critical to your business; does the vendor understand Exchange or Lotus at its deepest levels?


Once you have decided that you need an email monitoring and reporting utility, the next question that comes to mind is ”How will I justify it and how will it save me money?” . Below is information on why email monitoring solutions should be purchased and utilized in the enterprise environments. They:

· Minimize the risk of storage shortage by being able to forecasting future needs on historical trends.
· Enable the Help Desk to purge the email server of inactive mailboxes and thereby recover Email licenses and storage space.
· Empower your CIO to justify budget requests for additional storage, staffing, etc, based on charge back reports showing the importance of your email server.
· Support your recommendation to implement mailbox quotas and/or to deploy an e-mail archiving system with quantifiable data.


If you would like further information on some Exchange or Domino email monitoring and reporting software click on the url’s below:

Exchange Monitoring and Reporting:

http://www.flexnet.com/Exchange_Management_and_Monitoring/Exchange_Management.htm

Lotus Domino Monitoring and Reporting:

http://www.flexnet.com/Lotus_Notes_Monitoring/Lotus_Domino_Server_Monitoring.htm