The average help desk wastes 30% of its time on user password reset requests.  That figure increases with the strength of an organization’s enterprise password policy—even more so if the password management policy requires frequent password changes.

If you would like to increase help desk efficiency so you can maintain (or even improve) service levels in the face of frozen IT budgets, you need to automate and delegate repetitive tasks such as password resets.  Your help desk will be happy to share the challenges of enterprise password management:  End users have difficulty remembering their passwords, so they’re constantly calling the help desk with password reset requests.  Or worse – your users write their passwords on sticky notes and leave them on their desks.

In the first case, productivity plummets while users wait for the help desk to reset their passwords.  In the second case, your security is severely compromised.

With Ensim Unify’s Password Manager, you truly can have the best of both worlds—an easily-enforceable password policy AND a major decrease in the time your help desk wastes resetting passwords.

Automate and Delegate Password Management with Ensim Unify

Ensim Unify Password Manager streamlines password management so you can set and strictly enforce your password policies—without creating an administrative nightmare for your help desk.

Password Manager empowers users to self-manage their password resets.  Users simply verify their identities by answering a preset number of centrally-controlled identity challenge questions; then, once verified, they can securely reset their own passwords.  Password management is accomplished through a self-service web portal, any time of the day or night, without a single call to the help desk.  You also have the option to allow your users to add a ‘Forgot password?’ button to their account login GINA from which they can self-manage their password resets.  

Secure, delegated self-service password management with Ensim Unify Password Manager delivers cost savings and productivity and security benefits from the minute it is installed:

• Set and strictly enforce strong password policies
• Employees can safely and easily reset their own passwords
• A complete audit trail supports your compliance and security initiatives

Installed in under two hours, Ensim Unify Password Manager is a simple solution that minimizes calls to the help desk and maximizes employee productivity.  Our customers say it best:

“Ensim Unify significantly reduced the time required for user provisioning – before Ensim, we spent three hours per day resetting passwords; now we spend less than 30 minutes.  Users now manage their own accounts based on standard IT policy, improving response time while giving IT a complete audit trail.  It’s a great addition to our environment.  We can handle employee growth without adding new IT staff.”

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